Refund Policy
Effective September 13, 2026
We want you to like what you bought. If you do not, here is exactly how this works.
The Short Version
- 30 days from delivery to start a return
- Unopened products: full refund, minus original shipping
- Opened products: we will make it right. Email us.
- Damaged, wrong, or lost in transit: we replace or refund it. No return needed.
- Refunds land in 5 to 10 business days after we receive the return
Eligibility
To be eligible for a standard return, your item must be:
- Purchased directly from royalbramble.com
- Unused, unopened, and in its original packaging
- Returned within 30 days of the delivery date
Because our products are skincare, opened items cannot be resold and are handled under the satisfaction section below rather than as standard returns.
If Something Is Wrong With Your Order
Email support@royalbramble.com within 7 days of delivery with your order number and photos if the item arrived damaged, if you received the wrong product, or if the seal was broken on arrival.
We will send a replacement or issue a full refund, including shipping. Do not send the item back unless we ask you to.
Satisfaction
If you opened a balm and it did not work for your skin, tell us within 30 days of delivery. Email support@royalbramble.com, tell us what happened, and we will offer a replacement, a store credit, or a refund. One satisfaction claim per customer per product.
Heat and Texture
Tallow softens above roughly 90°F and firms again as it cools. A balm that arrives soft or slightly separated has not spoiled. Let it set at room temperature, or refrigerate it for 20 minutes. This is not a defect and is not grounds for a return on its own, but if the product is unusable, email us and we will take care of it.
How to Start a Return
- Email support@royalbramble.com with your order number and the reason.
- We will reply with a return authorization and instructions within 2 business days.
- Ship the item back. Keep your tracking number.
- We inspect on arrival and issue your refund.
Returns sent without authorization may not be processed.
Return Shipping
- Our error (damaged, defective, wrong item): we cover return shipping.
- Change of mind: you cover return shipping. Original shipping is not refunded.
Refunds
Approved refunds are issued to the original payment method. Processing takes 5 to 10 business days after we receive and inspect the return. Your bank or card issuer may take additional time to post it.
If you have not seen a refund after 10 business days, check with your bank first, then email support@royalbramble.com.
Exchanges
The fastest exchange is a return plus a new order. Return your item under the process above and place a new order for what you want.
Non-Returnable Items
- Gift cards
- Final sale and clearance items, marked as such at purchase
- Free gifts and promotional items
- Items returned more than 30 days after delivery
Order Cancellations
Email support@royalbramble.com as soon as possible. We can usually cancel before the order ships. Once a shipping confirmation goes out, treat it as a return.
Lost or Stolen Packages
If tracking shows delivered but the package is missing, check with your household and neighbors, then email us within 7 days. We will open a carrier claim and work with you on a resolution.
International Orders
International returns are accepted under the same 30-day window. You are responsible for return shipping, duties, and customs fees. Original duties and taxes are not refundable.