Shipping Policy
Effective September 20, 2026
Everything ships from Austin, Texas. This page covers the practical side: destinations, cost, and timing. When title and risk pass to you is covered in our Terms of Service.
Where We Ship
We currently ship to addresses in the United States and Canada. We do not ship anywhere else yet. We cannot ship to freight forwarders, and we do not ship to addresses we cannot verify.
Rates
| Method | Cost | Estimated transit |
|---|---|---|
| Standard | $6.00 USD | 3 to 7 business days |
| Express | $18.00 USD | 1 to 3 business days |
Rates are the same for United States and Canadian addresses and are shown again at checkout before you pay. All prices on this site are in US dollars.
Processing Time
Orders are packed and dispatched within 2 to 3 business days of payment clearing, excluding weekends and public holidays. Transit time is counted from dispatch, not from when you place the order.
Orders placed during a launch, a sale, or a holiday period may take longer. If a delay is likely to be significant we will email you rather than leave you guessing.
Tracking
You will receive a tracking number by email once your parcel is handed to the carrier. Tracking can take up to 24 hours to show movement. If it has not updated after two business days, email support@royalbramble.com and we will chase it.
Your Address
Please check your address before you pay. We dispatch to the address you give us, and once a parcel is with the carrier we usually cannot redirect it.
- If you spot a mistake, email us immediately. If the order has not shipped we will fix it.
- If an order is returned to us as undeliverable, we will refund the items but not the original shipping.
- If you would like it sent again, that is a new shipping charge.
Shipping to Canada
Canadian orders may attract duties, taxes, or customs handling fees on arrival. Those are set by the Canada Border Services Agency, not by us, and they are your responsibility as the importer of record. We cannot tell you the amount in advance and we cannot refund it.
We declare the full value of every parcel accurately. We will not mark an order as a gift or understate its value, as both are illegal.
Customs inspections can add time that no carrier can predict. A parcel held at the border is not a lost parcel.
Lost, Late, or Damaged Parcels
If a parcel arrives damaged, does not arrive at all, or the tracking stops moving, we will replace or refund it. You do not need to send anything back. The detail is in our Refund Policy.
Parcels marked delivered but not found are worth checking with your neighbours and building first, as carriers often record delivery early. If it does not turn up, tell us and we will sort it out.
Changes to This Policy
Rates, carriers, and destinations change. The current version always lives at royalbramble.com and the effective date at the top of this page tells you when it last did.